Privacy Policy

1. Introduction

Comfort Scent Cleaning respects your privacy and is committed to handling personal information responsibly. We collect personal information only as reasonably necessary to respond to inquiries, prepare estimates and quotes, coordinate appointments, provide cleaning services, process payments, communicate with customers, protect our business, and meet legal obligations. By voluntarily using this website or providing information to us, you acknowledge the practices described in this Policy.

2. Company Information

Comfort Scent Cleaning provides residential and commercial cleaning services in the United States, primarily within our published and confirmed Florida service areas. In this Policy, “Comfort Scent,” “we,” “us,” and “our” refer to Comfort Scent Cleaning. “You” and “customer” refer to website visitors, prospective customers, and customers who request or receive our services.

3. Information We Collect

Information you voluntarily provide

Depending on how you interact with us, you may provide:

• Name, email address, telephone number, and communication preferences.
• Service address, city, ZIP Code, access instructions, parking details, gate information, and appointment preferences.
• Property and service information, including property type, square footage, condition, occupancy, room details, cleaning frequency, selected services, add-ons, pets, and special instructions.
• Estimate, quote, booking, service, invoice, and payment-status information.
• Messages, feedback, and information shared through email, forms, customer support, or the AI Concierge.

Please do not submit Social Security numbers, passwords, full payment-card numbers, medical records, or other sensitive information that is not reasonably necessary for a cleaning-service request.

Information collected automatically

When you use the website, we and our service providers may automatically receive technical and usage information such as your IP address, browser type, device type, operating system, approximate location derived from network information, referring page, pages viewed, interaction events, timestamps, and diagnostic information. We may also use cookies, local storage, pixels, tags, and similar technologies as described below.

4. How We Use Customer Information

We may use information to:

• Respond to questions and recommend an appropriate cleaning service.
• Generate, review, and communicate estimates or custom quotes.
• Confirm service-area eligibility and coordinate requested appointments.
• Provide, manage, document, and improve cleaning services.
• Process deposits, remaining balances, invoices, refunds, and payment status.
• Send service, scheduling, payment, and customer-support communications.
• Operate, secure, troubleshoot, analyze, and improve the website and business.
• Prevent fraud, abuse, unauthorized activity, and legal claims.
• Comply with applicable law, legal process, accounting, and recordkeeping obligations.

We do not sell customer information. We may disclose information when reasonably necessary to provide requested services, comply with law or valid legal process, enforce agreements, prevent fraud, or protect the rights, safety, and property of Comfort Scent, our employees, contractors, customers, service providers, or others.

5. Customer Information, Estimates, and Scheduling

Accuracy of information

You are responsible for providing complete, current, and accurate information and for maintaining accurate contact information. Please notify us promptly if your contact, property, access, service, or scheduling information changes. Incorrect, outdated, or incomplete information may affect service recommendations, pricing, quote review, appointment availability, scheduling, communications, and our ability to perform the requested service.

Estimates and quotes

Online estimates are generated from information you provide, including service type, property characteristics, condition, frequency, and selected additions. Estimates are not a substitute for accurate property information or any required review. If the actual property, condition, access, scope, or requested work differs from the submitted information, pricing or scheduling may require review or adjustment before service begins.

Appointment scheduling

We use your contact, service, property, and preferred appointment information to review availability and coordinate scheduling. A submitted date or time is a preference unless and until Comfort Scent separately confirms the appointment. We may contact you when clarification, an alternative time, access information, or another service-related update is necessary.

6. Payment Processing and Stripe

Payment-card and eligible payment-method information is submitted directly to Stripe through Stripe-hosted payment pages. Comfort Scent does not directly collect or store your full card number, security code, or payment-account credentials. We may receive and retain transaction-related information such as the customer email, amount, currency, payment status, payment reference, refund status, and limited payment-method details needed for accounting, support, fraud prevention, and service administration.

Stripe processes information under its own terms and privacy practices. You should review the applicable information in the Stripe Privacy Policy.

7. Communications and Preferences

Service communications

By requesting information or services, you authorize Comfort Scent and providers acting on our behalf to contact you at the contact information supplied regarding your inquiry, estimate, quote, appointment, access instructions, service status, payment, invoice, support request, or another transaction-related matter. These communications are necessary to provide requested services and may continue even if you opt out of optional marketing.

Email communications

We may send estimates, confirmations, scheduling updates, receipts, invoices, support responses, and other service-related email. If we send optional promotional email, you may unsubscribe using the instructions in that message or by contacting us. Transactional or legally required messages may still be sent when applicable.

SMS communications, if available

If Comfort Scent offers text messaging and you provide a mobile number or initiate a text conversation, we may use SMS for requested service and scheduling communications where permitted. Message and data rates may apply. Consent to optional marketing texts is not a condition of purchasing services. Where supported, you may reply STOP to opt out or contact us for assistance.

8. AI Concierge Interactions

The website may provide an AI-assisted concierge to explain services and help identify a useful next step. Messages and related technical information may be processed by Comfort Scent and trusted technology providers to generate responses, maintain safety, troubleshoot the service, and prevent abuse. AI responses may be incomplete or inaccurate and should not be treated as a confirmed price, appointment, legal commitment, or substitute for direct confirmation by Comfort Scent.

Do not provide payment-card numbers, passwords, Social Security numbers, health information, or other unnecessary sensitive data to the AI Concierge. Information needed for an estimate or booking should be submitted through the designated website process.

9. Cookies and Analytics

We may use cookies, local storage, tags, pixels, and similar technologies to operate the website, remember limited preferences, understand website performance, measure interactions, prevent duplicate events, diagnose problems, and evaluate marketing. Based on website configuration and your choices, providers may include Google Analytics or Google Tag Manager, Microsoft Clarity, and Meta.

Browser and device controls may allow you to block or delete certain technologies. Doing so may affect website functionality or the accuracy of preferences. Where consent or an opt-out is required by applicable law, we will provide or honor the applicable choice.

10. Service Providers and Third Parties

We may use trusted service providers that are reasonably necessary to operate our business, including website hosting and storage, payment processing, email delivery, customer communications, analytics, security, AI processing, mapping, scheduling, calendar, document, spreadsheet, and business-operations providers. These providers may process information on our behalf or under their own privacy policies, depending on the service and relationship.

Google services

Comfort Scent may use Google services such as Google Sheets, Google Calendar, Google Maps, Google Analytics, or Google Tag Manager to organize requests, coordinate appointments, provide location tools, and understand website activity. Google handles information under its own terms and privacy practices. More information is available in the Google Privacy Policy.

Third-party websites

The website may link to Stripe, Google, Instagram, mapping services, or other third-party websites. Comfort Scent does not control and is not responsible for the privacy, security, content, or practices of third-party websites or services. Third parties maintain their own terms and privacy policies, which you should review independently before providing information or using their services.

11. Security and Data Retention

Security measures

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. No website, internet transmission, electronic communication, or storage system can be guaranteed to be completely secure. You use the website voluntarily and acknowledge that we cannot guarantee absolute security. Please use appropriate care when deciding what information to send electronically.

Data retention

We retain information for as long as reasonably necessary for the purposes described in this Policy, including providing services, maintaining business and accounting records, resolving disputes, preventing fraud, enforcing agreements, and complying with legal, tax, insurance, and operational obligations. Retention periods vary according to the type of information and applicable requirements. When information is no longer reasonably required, we may delete, de-identify, or securely dispose of it, subject to backup, legal, and technical limitations.

12. Your Privacy Rights

Depending on where you live and subject to applicable law, you may have the right to request access to, correction of, or deletion of certain personal information; obtain information about how it is used or disclosed; withdraw consent where processing is based on consent; or object to certain uses. Some requests may be limited by legal exceptions, recordkeeping duties, security requirements, or the need to complete a requested transaction.

To submit a request, email us using the contact information below with “Privacy Request” in the subject line. We may need to verify your identity and relationship to the information before responding. Authorized-agent requests may require proof of authority. We will not unlawfully discriminate against you for exercising an applicable privacy right.

13. California Privacy Notice

California residents may have additional rights under the California Consumer Privacy Act, as amended, if and to the extent the law applies to Comfort Scent or a particular processing activity. These rights may include requesting information about collected personal information and its sources, purposes, and disclosures; requesting correction or deletion; opting out of a sale or qualifying sharing; limiting certain uses of sensitive personal information; and receiving equal service when exercising protected rights, subject to legal exceptions.

Comfort Scent does not sell customer information for money. If you are a California resident and believe an applicable right applies, submit a Privacy Request using the contact information below. This section is a general notice and does not represent that Comfort Scent is subject to every provision of California privacy law.

14. Children's Privacy

The website and cleaning services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information directly from children under 13. If you believe a child has provided personal information to us without appropriate authorization, contact us so we can review and address the matter.

15. Changes to This Privacy Policy

Comfort Scent reserves the right to update this Privacy Policy at any time. The revised Policy will be posted on this page with an updated effective date. Where required by law, we will provide additional notice or obtain consent for a material change. To the extent permitted by law, continued use of the website after a revision becomes effective constitutes acceptance of the updated Policy. We encourage you to review this page periodically.

16. Contact Information

For questions about this Privacy Policy or to submit a privacy request, contact: